Customer Service | Shipping
Shipping & Delivery
We ship a few times per week. Everything is shipped by Canada Post. Flat Rate Shipping of $9 applies to Canada Only!
Orders are shipped Monday through Friday and are not shipped on weekends and during Canadian holidays. Please allow 48-72 hours for your order to be processed and shipped. Please note that the approximate arrival time for your parcel is dependent on the day it is processed and shipped and not the date of purchase.
NEW- We are now offering a flat rate shipping to the United States for $12. Packages shipped to the USA arrive within 5-10 days in most cases.
We do ship outside of Canada and the USA for a flat rate of $35 - please note this rate does include tracking. The package takes 2-4 weeks to arrive but on average 10-14 business days depending on your location. If you wish to have a date of arrival, please contact us first before placing your order at SweetEchoPlus@gmail.com
Shipping time is based on when the package is shipped NOT when your order is placed. In most cases packages are shipped within 2 business days. Please feel to contact us if you need a rush shipment.
As an international customer, do I have any extra fees?
Your order may be subject to import duties and taxes. Please contact your local customs office for more information regarding these charges. We have no control over these fees and they are the responsibility of the customer.
Friendly Customer Service
We value the relationship with customers like you, so our customer service team is right here waiting to serve you! Because new products keep pouring in each day, we emphasize the importance of knowing our products to serve you better. Your satisfaction is our top priority.
Fast Shipping / Professional Packaging
SweetEchoPlus.com customers are always surprised by how fast they receive their order from us, even when placing orders over the weekend. SweetEchoPlus.com is able to offer shipping through Canada Post as either Expedited or Air Mail. Well take personnel good care of your orders by making sure they are packed in accordance with our high standards.
Packages outside of Canada and the USA can take over two weeks to arrive.
How long will my package take to arrive?
Delivery time varies from 2-3 days within Ontario, up to 7 days within Canada and 1 to 2 weeks when shipping to the US. We are not responsible for packages that are held at the border. If you need your package urgently, please contact us prior to placing your order for an express shipping quote.
For International shipping please email us to let us know if you would prefer your order to come express - additional charges may apply.
Privacy & Security
We take your privacy seriously. Please visit our privacy page for more information.
Returns & Replacements
All Sales are Final - the only exception is defective items. Please contact us if you receive an item that is defective.
Ordering is online only. Follow us on Facebook, Instagram, Twitter and Pintrest : SweetEchoPlus
Payment, Pricing & Promotions
Prices are in Canadian Dollars.